Terms of Service

Terms of Service

Thank you for visiting our website. This document is our Terms of Service (i.e. “Agreement”) for our Company’s website. It is a legally binding contract between LA Pure Cleaners LLC; visitors; users; and customers. If you do not like or agree with these terms or are under the age of eighteen, we ask that you do not use, access this website, or reserve services through our Company

Wereserve the right to amend or change our Terms of Service at any time, and by your continued use of our website and services, you are agreeing to these provisions. Our Privacy Policy is separate from this Agreement. For purposes of this Agreement, LA Pure Cleaners LLC may also be referred to as “We”, “Us”, or “Our”. The Customer or Client may also be referred to as “You” or “Your”.

LA Pure Cleaners LLC is not the employer of the house cleaner referred to you. We refer highly vetted cleaners in California to our customers.

Cleaning Services

LA Pure Cleaners LLC provides professional, residential, and other cleaning services.

When scheduling online, you will be prompted to provide your contact information and select a specific cleaning service. We will also need to know the size of the premises to be cleaned and the number of bathrooms, among other items. Keep in mind that all bookings will always have a one to two (1-2) hour arrival window due to unexpected delays or force majeure events. Rate increases or changes will be posted on our website and/or customers will be notified via email.

Scheduling and Confirmation Confirmation:

When booking a cleaning service online, you understand that it does not automatically guarantee a customer an appointment for that day and time. When booking, scheduling conflicts may occur. One of our representatives will contact you by email or by phone with a confirmation for your appointment.

To keep prices low and avoid trip fees, we schedule our cleanings in an order that minimizes driving time. If you need a specific time, we will do our best to accommodate your request, but we cannot make any guarantees.

The Customer is expected to be on the premises at the time of our representative’s arrival unless previous arrangements have been made with a security code and key.

If the Customer is unavailable and our representative or agent is locked out, you understand and agree that it will incur a $50.00 lockout fee.

Appointment Window: Our Company permits a one to two-hour arrival window due to unforeseen events (i.e. traffic, weather, etc.) for each scheduled cleaning. If our representative is running behind schedule, our Company will notify you via phone call or text.

Payment

Payment for services can be made via credit or debit card through the Client portal on the website or via phone call. Our Company accepts all major credit and debit cards. We reserve the right to collect and retain your credit/debit card information for payment of cleaning services rendered. You understand that your card will not be charged until after the scheduled cleaning has been performed.

Payment Options and Discounts: We offer different cleaning payment options depending on the frequency. Customers may schedule weekly, bi-weekly, or monthly cleaning services unless otherwise discussed. Please specify the plan selected through our Booking Portal. Additional services are available through the Website Portal or by contacting us for a custom quote.

Customers who enroll in weekly, bi-weekly, or monthly cleaning services will be billed regularly, and you authorize our Company to charge your credit or debit card on file. You will be charged only after the scheduled cleaning has been provided.

Financial Responsibility: You understand and agree to be personally and financially responsible for any and all outstanding costs and fees for cleaning services as provided by our Company under this Agreement. This includes, but is not limited to, collection costs, attorneys' fees, and legal costs for unpaid amounts.

Refunds

Our Company reserves the right to refuse or discontinue service at any time and for any reason to protect our Company, subcontractors, and agents. Our policies prevent our representatives and agents from working on premises where there are weapons, extreme clutter, disconnected utilities, or aggressive pets.

Cancellation Fee

You understand that our subcontractors and agents have the option to leave the premises if the area is in an exceedingly unclean state or if they feel intimidated, unsafe, or endangered. If our subcontractor or agent cancels a scheduled cleaning for any of the above reasons, you will be charged a $50.00 cancellation fee.

Cancellations

24-Hour Notice: We require a minimum of 24-hour notice if you need to cancel or reschedule your cleaning appointment to avoid a $50.00 cancellation fee. Customers must provide notice via email or phone call.

Cancellation Fee: Failure to provide notice via email or phone call within 24 hours will result in a $50.00 cancellation fee that will be charged to the Customer’s credit card on file.

Lockouts: If our Company’s representatives cannot gain entrance to the property upon arrival for a scheduled cleaning, are turned away at the door, or refused entry for a scheduled cleaning without notice, you will be charged a $50.00 cancellation fee, which will be charged to your card on file.

Security and Alarms

Access: By scheduling a cleaning service, you are granting our Company’s representatives and agents access to your home or premises to perform the scheduled cleaning.

Security Systems: If your home has a security system, please notify our Company before the cleaning. The system must be turned off, or alternatively, you must provide our Company with instructions and a code to operate the system. If the security code changes, please notify us immediately to avoid a lockout fee.

Keys: LA Pure Cleaners LLC is not responsible for any damages or theft to the customer’s home if the customer chooses to leave a door open or place a key in an unsecured location for the providers to access.

Upon termination or cancellation of services, our Company will return all customer keys in its possession within 48 hours or the next business day.

Utilizing the Customer’s Equipment

If the Customer requests that we use their cleaning equipment or vacuum, neither our Company, its owners, employees, or agents assume responsibility for the equipment or damages. We are not responsible for the equipment’s maintenance. If the Customer’s equipment or vacuum is inoperable at the time of our representative’s arrival for a scheduled cleaning, they will not be able to vacuum your floors and carpets unless allowed to use their equipment.

Special Cleaning Instructions

Green Cleaning Supplies: Notify us before cleaning if you require us to use exclusively green cleaning solutions.

Personal Cleaning Supplies: If you prefer our representatives use your cleaning supplies, please have them readily available. This will allow representatives to complete the cleaning efficiently.

What We Cannot Clean: We do not provide mold removal, hazardous material cleaning, or cleaning of hoarding homes. Additionally, we do not clean bodily fluids, blood, feces, vomit, cat litter boxes, bird cages, or excrement from animals or humans.

Limited Liability: LA Pure Cleaners LLC is not responsible for cleaning products and materials provided by the Customer. Additionally, the Customer agrees to hold LA Pure Cleaners LLC, its owners, employees, representatives, and agents harmless from any damages, injuries, or accidents related to using the Customer’s cleaning products and materials, including but not limited to vacuums, equipment, towels, and cleaning agents.

Inaccessible Locations & Heavy Objects

Due to safety and liability concerns, our representatives are not permitted to climb higher than a step stool or work outside the home. If you wish for cleaning behind large appliances, furniture, or artwork, the Customer must move them if they weigh more than 35 pounds.

Breakage and Loss

Our representatives are professional, experienced cleaners. All of our representatives are insured and will take precautions when cleaning your home. However, personal property damage or breakage may occur. If this happens, it must be reported within 24 hours via email or phone.

Limited Liability: LA Pure Cleaners LLC is not responsible for damages caused by regular wear and tear or the improper installation of an item in your home, including artwork, collectibles, or family artifacts.

Instructions: Please specify any fragile items, artwork, or collectibles ahead of time and how they should be handled before your scheduled cleaning.

Non-Solicitation

During the term of this Agreement and for one year immediately after its termination, you agree not to solicit any employee, agent, or independent contractor of LA Pure Cleaners LLC. You further agree not to induce any employee, agent, or independent contractor to terminate or breach their relationship with LA Pure Cleaners LLC.

Modification and Assignment

The customer understands and agrees that this Agreement and its obligations cannot be assigned, sold, transferred, or modified without prior written consent from LA Pure Cleaners LLC.

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Governing Law

This Agreement shall be governed by and construed in accordance with the laws of California, without regard to conflicts of law provisions. If any clause or paragraph in this agreement is considered unenforceable or invalid under any law or statute or made invalid by an Order of a Court of law, the invalid or unenforceable clause shall not render the balance of this Agreement invalid. Any invalid provision shall be considered altered and interpreted so it does not affect the rest of this agreement.

E-Sign

Each party to this Agreement and any documents delivered in connection with this Agreement may be electronically signed. The parties understand and acknowledge that any electronic signatures appearing on this Agreement and any other such documents are the same as handwritten signatures for the purpose of validity and enforceability.

Contact Us

If you have any questions about this Terms of Service, please contact us at:

● Email: [email protected]

● Phone:+1626-222-9592